Delete your Inf CRM Mobile account

1. What this request covers

This form starts deletion of the global account used to sign in to Inf CRM Mobile and connect to one or more fitness clubs. It is intended for users who no longer have the application, cannot access the in-app deletion flow or prefer to submit the request on the web.

Submitting the form does not immediately and automatically erase data. We register a formal request, may verify that you control the account and then process deletion under the applicable retention and security rules.

2. Data deleted or anonymized

• The global Inf CRM Mobile user profile, display name, email and phone, subject to required verification and retention exceptions.
• Google, Apple or other external identity links held by Inf CRM and active mobile sessions.
• Connections between the mobile account and fitness-club client records.
• Device registrations, installation identifiers, push tokens and notification preferences associated with the account.
• Personal offline data remaining in the application after it receives or applies the deletion state; you can also remove it by deleting the application from the device.
• Other direct identifiers held only to operate the global mobile account, unless a lawful retention reason applies.

3. Fitness-club records are separate

This request does not automatically delete the client profile, guest profile, membership, contract, payment, debt, visit, attendance, booking or no-show history held in a fitness club's CRM. The relevant club controls those records and may have legal duties to retain some of them.

To access, correct or delete a club record, contact that club using the details shown in Inf CRM Mobile or provided by the club. Deleting the global mobile account does not cancel a membership, payment obligation or future booking unless the club confirms it separately.

4. Before submitting

• Use the email associated with Google Sign-In, Sign in with Apple or the current mobile account.
• A phone number and name are optional but may help us find the correct account.
• Do not submit a password, one-time code, payment card number, mobile barcode or other secret.
• If an active subscription or club booking exists, manage it with the applicable app store or fitness club before deletion.

5. What happens next

The request is sent to the Inf CRM support workflow and receives a reference number. We may contact the account email to verify identity or clarify the request. After verification, sessions are revoked and account data is deleted or anonymized in accordance with the Privacy Policy.

If specific data must be retained for security, fraud prevention, legal compliance or legal claims, we will limit it to what is necessary and keep it only for the applicable period.