1. Agreement and scope
These Terms of Service (Terms) apply to the infcrm.app website, the Inf CRM web service and Inf CRM Mobile for iOS and Android, including the global mobile account and features that connect a user to participating fitness clubs (together, the Services).
By creating an account, selecting an action that expressly accepts these Terms or continuing to use a feature after the Terms are presented as required, you agree to the current version. If you do not agree, do not create an account or use the protected features.
A business customer may have a separate commercial agreement with Inf CRM. That agreement controls the business customer's use where it conflicts with these public Terms.
2. Eligibility and age
Only people aged 18 or older may create an account or use Inf CRM Mobile. People under 18 must not create an account or use the application. By accepting these Terms you confirm that you are at least 18 and legally able to enter into this agreement.
A person using Inf CRM for a business represents that they are authorized to act for that business within the permissions granted to their account.
3. Inf CRM and fitness clubs
Inf CRM provides the technology for the website, CRM and mobile application. A participating fitness club remains responsible for the fitness services it offers, its premises and staff, memberships, prices, schedules, admission, health and safety rules, payments, refunds, cancellations, attendance decisions and the accuracy of club records.
A user's contract for fitness services is normally with the relevant club, not Inf CRM. Club-specific terms and privacy notices may be shown in the application and apply in addition to these Terms. If club information conflicts with an authoritative decision or record of the club, contact that club.
4. Account and authentication
- Provide accurate account information and keep access to the Google, Apple or other sign-in method secure.
- Do not share sessions, sign-in codes or credentials, and do not allow another person to use the account as you.
- Notify us or revoke sessions if you suspect unauthorized access.
- You are responsible for actions performed through your account until access is reported or revoked, except where applicable law provides otherwise.
- We may require reauthentication for high-impact actions such as changing a phone number or requesting account deletion.
5. Phone and linking a club record
The phone in the global mobile profile may be used, together with an invitation, identifier or other proof, to connect the account to a club client record. The phone is not verified through SMS OTP. You must enter a phone number you are authorized to use and may connect only records that you are entitled to access.
Do not guess, test or attempt to connect another person's client number, barcode, card, invitation or payment information. A club or Inf CRM may revoke a connection and investigate suspected misuse.
Changing the global phone may revoke existing club links and require them to be connected again. It does not update phone numbers in club CRM records or change existing club bookings.
6. Guest profiles
Where a club enables guest creation, you may ask the application to create a client record for you in that club. You must provide accurate name and date-of-birth information and understand that the global account phone is sent to the selected club.
A guest record may require club review before memberships, payments, check-in or some bookings become available. The club may identify possible duplicates, correct the record, reject an action or retain the record according to its rules and legal duties.
7. Memberships and mobile cards
Membership, balance, debt, visit and validity information is supplied by the club. A mobile card, barcode or QR is a personal access identifier, not a payment card or a guarantee of admission. Do not copy, transfer or disclose it to an unauthorized person.
The club's current records, membership rules and staff decisions control admission, check-in and charging. Offline or cached information can be delayed and must not be treated as proof that a membership is currently valid.
8. Schedule, booking, waiting list and cancellation
The application may allow a user to view published schedules, request group or trainer bookings, join a waiting list and cancel within a deadline set by the club. A booking is complete only after an authoritative success response from the club system. Displayed availability can change before confirmation.
The club determines eligibility, capacity, applicable membership, cancellation deadline, guest approval, waiting-list order, no-show treatment and any fee or consequence. A waiting-list entry does not guarantee a place. If a late cancellation is unavailable in the application, contact the club.
The user must review the club, branch, service, trainer, date, time, client context and membership before confirming an action. Times are primarily displayed in the club's configured time zone.
9. Notifications and calendar
If notifications are offered and enabled, they are a convenience and may be delayed, duplicated or unavailable because of device, platform or network conditions. You remain responsible for checking current bookings, deadlines and club communications.
Adding a booking to a system calendar is a user-initiated device action. Inf CRM does not guarantee that the calendar event will remain synchronized with later club changes.
10. Payments and club purchases
Unless a specific feature expressly states otherwise, Inf CRM Mobile displays club-provided financial information but does not itself sell a club membership or collect full payment card credentials. Payments, prices, taxes, refunds and purchase disputes are governed by the relevant seller, club and payment provider.
If paid digital functionality or an app-store subscription is introduced, its price, renewal and cancellation terms will be shown before purchase and the applicable store billing rules will also apply.
11. Acceptable use
- Do not use the Services unlawfully, fraudulently or to harm another person, club, system or network.
- Do not bypass authentication, rate limits, feature restrictions, club permissions or minimum-version requirements.
- Do not probe, scrape, reverse engineer, interfere with or overload the Services except where a non-waivable law expressly permits it.
- Do not upload or submit malicious code, false identity information, secrets belonging to others or content that infringes rights.
- Do not resell, sublicense or commercially exploit the consumer application without written authorization.
12. License and intellectual property
Subject to these Terms, Inf CRM grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable license to install and use the application on devices you own or control as permitted by the relevant app-store usage rules.
The Services, software, interface, branding and content supplied by Inf CRM are protected by intellectual-property laws. Clubs and third parties retain rights in their names, branding and content. These Terms do not transfer ownership to you.
13. Third-party services
The Services may rely on Google, Apple, app stores, notification delivery, maps, device calendar, hosting and other third-party services. When the user separately enables optional mobile analytics and diagnostics, the application also uses Google Firebase Analytics and Firebase Crashlytics to measure semantic usage and receive technical error reports. Their own terms and privacy policies apply to their services. Inf CRM is not responsible for a third party's independent service, account restriction or outage, subject to applicable law.
14. Availability, updates and offline data
We may maintain, change, add or remove features, and availability may depend on a club's configuration, connectivity and deployment status. We do not promise uninterrupted or error-free operation.
For security and compatibility, the application may require an update and block older builds. Offline data is limited, may expire and may be cleared after logout, account changes, security events or deletion. Server and club records remain authoritative.
15. Suspension, termination and deletion
We may limit or suspend access where reasonably necessary to protect users or systems, investigate misuse, comply with law, address non-payment under a business agreement or respond to a club's lawful revocation of a client link. Where appropriate, we will provide notice or a way to contact us.
You can stop using the Services, log out, unlink a club record where the feature is available, or request deletion of the global Inf CRM Mobile account at https://infcrm.app/account-deletion. Account deletion does not automatically cancel a club membership, payment obligation or booking and does not automatically delete the club's CRM record.
16. App-store terms
For an application obtained from Apple, these Terms are between you and Inf CRM, not Apple. Inf CRM, not Apple, is responsible for the application, support and any claims to the extent required by law. Your license is limited to Apple-branded products you own or control and the Apple Media Services Usage Rules. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the relevant provisions after your acceptance.
For an application obtained from Google Play, Google is not a party to these Terms and is not responsible for the application or its support. You must also comply with the applicable Google Play terms.
17. Disclaimers and liability
The Services are provided with reasonable care but, to the maximum extent permitted by law, without a guarantee that every club record, schedule, notification, cached value or third-party service will always be accurate or available. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, Inf CRM is not liable for indirect, incidental, special or consequential loss, lost profit or loss caused by a club's service, decision, inaccurate source record, user's unauthorized sharing, device failure or third-party outage. Any limitation applies only to the extent lawful and does not limit liability that cannot legally be limited.
18. Privacy
The Privacy Policy explains how personal data is processed. It forms a separate notice and is available at https://infcrm.app/privacy-policy. Device permissions and any optional consent are requested separately where required.
Acceptance of these Terms is not consent to optional mobile analytics or diagnostics. If offered, that choice is made separately in Inf CRM Mobile and can be changed later under Analytics and diagnostics in the profile. Refusing or withdrawing that choice does not block the application's core account, club, membership, card, schedule or booking features.
19. Governing rules and disputes
Mandatory consumer-protection and data-protection rights applicable in your place of residence remain unaffected. A separate commercial agreement may specify governing law and forum for a business customer.
Before starting a formal dispute about the global Inf CRM service, contact info@infcrm.app so we can try to resolve it. Questions about a club's services, records, charges or premises should first be directed to that club.
20. Changes and contact
We may update these Terms when the Services, store requirements or law change. The current version and effective date are published here. If a change materially affects protected mobile features, the application may require acceptance of the new version before those features continue.
Questions about these Terms or the global Inf CRM account can be sent to info@infcrm.app.
