1. General provisions
Inf CRM is a CRM system for fitness clubs, gyms and wellness businesses. This Policy applies to the website infcrm.app, contact forms, demo requests, support communication, the AI assistant and other interactions related to Inf CRM.
For website visitors and people who contact us directly, Inf CRM acts as the controller of the personal data described in this Policy. For data entered by a fitness club into its Inf CRM workspace, the club usually acts as the controller and Inf CRM acts as a service provider or processor.
By using the website or sending a request, you confirm that you have read this Policy. If you provide personal data of other people, you are responsible for having the right to share it with us.
2. Data we may collect
- Contact details such as name, email, phone number, Instagram profile or messenger username.
- Business information such as club name, city, role, number of locations, requested modules and comments in forms.
- Communication data such as messages, product questions, support requests, AI assistant messages and feedback.
- Technical data such as IP address, browser, device type, pages visited, referral source, language preference cookie, local browser storage and analytics events.
- Service data that a customer or its employees enter into Inf CRM while using the product.
3. How we use data
- To respond to requests, arrange product walkthroughs and provide customer support.
- To configure, provide, maintain and improve Inf CRM.
- To process onboarding, migration, billing and administrative communication.
- To protect the website and product from abuse, fraud and technical incidents.
- To operate the AI assistant, keep limited chat history in your browser and generate responses to product-related questions.
- To analyze website performance and understand which content and features are useful.
- To send product updates or marketing messages when allowed by law or based on your consent.
4. Cookies and analytics
The website uses a language preference cookie to remember the selected language. The AI assistant may store chat history in your browser local storage so that the conversation is available between page reloads.
The website uses Google Analytics to measure traffic and improve content. Analytics tools may collect technical information about visits and interactions, including pages viewed, approximate location, device and browser data.
You can restrict cookies in your browser settings and clear local storage in your browser. Some website functions may work less conveniently if cookies or local storage are disabled.
5. Legal basis for processing
Where applicable, we process personal data to perform a contract or take steps before entering into a contract, based on legitimate interests, based on consent, or to comply with legal obligations.
- Contract or pre-contractual steps: responding to demo requests, providing access to Inf CRM, onboarding and support.
- Legitimate interests: improving the product, securing the service, operating the AI assistant and responding to business requests.
- Consent: optional marketing communication and certain cookies where consent is required.
- Legal obligations: accounting, tax, compliance and lawful requests from authorities.
6. Service data and customer responsibility
When a fitness club uses Inf CRM to manage its own clients, employees, memberships, visits, payments or schedules, the club usually determines why and how that data is processed. In such cases, Inf CRM acts as a service provider or processor for that customer.
Customers are responsible for informing their clients and staff about data processing, obtaining any required consents and using the system in accordance with applicable laws.
7. Service providers and third-party tools
We do not sell personal data. We may share data only when necessary to run the website and product, communicate with you, comply with the law or protect our rights.
- Hosting, infrastructure, email, messaging, analytics and support providers.
- Trello, when website forms or lead integrations are used to create internal request cards.
- Google Analytics, for website traffic and usage analytics.
- Google AI services, when the AI assistant is used to process a question and generate a response.
- Payment, accounting or administrative providers when needed for a customer relationship.
- Professional advisors, auditors or legal representatives.
- Public authorities when disclosure is legally required.
8. Data retention
We keep personal data only for as long as needed for the purposes described in this Policy, including support, product operation, security, accounting and legal requirements.
Contact requests may be retained to manage communication history. AI assistant chat history stored in your browser remains there until you clear it or use the chat clear function. Server-side retention for requests, logs and service data depends on the customer relationship, product settings and applicable legal obligations.
9. Security
We use reasonable technical and organizational measures to protect data, including access controls, backups and measures designed to reduce unauthorized access, loss or misuse.
No online service can guarantee absolute security. You should keep account credentials confidential and grant access only to authorized team members.
10. Your rights
Depending on your location and applicable law, you may have the right to access, correct, delete, restrict or object to processing of your personal data, withdraw consent, request portability and lodge a complaint with a supervisory authority.
To exercise your rights, contact us using the email below. If your data is controlled by a fitness club that uses Inf CRM, we may redirect your request to that customer.
11. International transfers
Some providers or infrastructure may be located outside your country, including outside the European Economic Area. When data is transferred internationally, we take steps intended to protect it according to applicable data protection requirements, such as contractual safeguards where required.
12. Children
The website and Inf CRM are intended for business use and are not directed to children. If you believe a child has provided personal data directly to us without proper authorization, please contact us.
13. Changes to this Policy
We may update this Policy from time to time. The updated version will be published on this page with a new update date. The version published on the website at the time of processing applies to the relevant processing activity.
14. Contact
For privacy questions, requests or complaints, contact Inf CRM at infcrm.app@gmail.com.
